Intelligent Call Routing Intelligent Call Routing Mr. Harrison decides to call his reference point card company to inquire about a signify limit increase. He picks up the phone and dials the companys 800 number. He is then prompted by a friendly articulatio that says, Welcome to Mycorp, please enter your 15 digit collect number. After punching his15-digit account number into the handset, he is quickly prompted by a friendly agent who greets him with, Hello Mr. Harrison, how be you today? Surprised that the agent knew he was the one calling, he then mentions that he is interested in a credit limit increase.
After the agent helps him with his primary objective, the agent says, I noticed you have been traveling a lot recently; would you be interested in upgrading to our new Travelers Green call down? Thats right. The agent knows a lot about him, provided how? Remember the 15-digit account number he entered? To Mycorp its ofttimes more then 15-digits: its about every appeal he has p...If you want to get a full essay, order it on our website:
OrderCustomPaper.comIf you want to get a full essay, visit our page: write my paper
No comments:
Post a Comment